RESIDENTS CHARTER - STATEMENT OF RIGHTS

1. To have their personal privacy respected

2. To be treated with respect, retain their independence and personal dignity, irrespective of any physical or mental infirmity.

3. To have their social, emotion, religious, cultural and political needs accepted and respected

4. To manage their own personal affairs, which will include finances.

5. To be consulted, and informed about their specific care needs.

6. To have the opportunity to access medical and non-medical professionals outside the .service of the home.

7. To be cared for by trained staff in a sensitive and understanding manner.

8. Each resident will have his/her individual circumstances reviewed on a regular basis and have the right to be present at the review meeting.

9. To be kept informed of the services the home has to offer and updated if any changes take place.

10. If the resident is to be moved, it will be done with his/her full cooperation after consultation.

11. To have the opportunity to choose his/her own medical practitioner and other medical professionals.

12. To have the opportunity to manage their own finances and personal affairs.

13. To be given every assistance to vote in the local and general elections.

14. To have access to a complaints procedure, which includes a reporting system for the resident i.e. the resident will be informed of the outcome of the investigation.

NOTE: UK government, European parliament legislation and regulatory requirements take precedence over the rights specified in the above statement.


ADMISSION OF RESIDENTS

PURPOSE
The purpose of this procedure is to describe what system is in place for the admission of new residents into the home.

PROCEDURE
Every effort will be made to reduce the person's anxieties immediately on arrival. An important step in achieving this is being welcomed by familiar faces; if possible, the person who carried out the assessment, and any other members of staff the resident has met, will be present during the admission, relatives or friends are also encouraged to attend.

To make the resident feel that he/she is moving 'home from home' encouragement is given to bring his/her own possessions, family photographs, ornaments, framed pictures, small items of furniture (providing they meet fire regulations) these will be placed in the residents room before admission.

Before admission, the resident's room will be checked to ensure:

Fresh water and a glass are available,
The bed is made neatly,
Towels are available,
The room is aired (window will be closed once aired if cold outside)
A check will be made to ensure the lights and call bell work,
The wardrobe has coat hangers,
The drawers and locker are clean and tidy,
Any special request the resident has made has been carried out (if possible)

An information pack is also left on top of the resident's bedside cabinet giving details about the homes routine and facilities, these will be explained verbally when the resident has had time to get settled in. Staff are to be available at any time to answer any questions the resident might have.

On admission the following details will be entered onto a "resident's admission record"
(form RAR). This is the responsibility of the senior staff on duty.

A. Resident's personal details,
B. Admission details,
C. Funding and finances,
D. A list of all personal property will be made on the "resident's property register" (form RPR) depending on the resident's medical state he/she will be asked to counter-sign the list, in certain circumstances the representatives will be asked on their behalf
E. She/he will be given the choice regarding valuables- i.e. to be left locked in the main office or keep them in his/her room in a lockable cupboard
F.Under normal circumstances, the resident will be taken to his/her room to rest and familiarise him/herself with the new surroundings. Every effort will be made to ensure the resident feels welcome and is being looked after by friendly, caring staff on hand 24 hours a day, seven days a week